FAQs

THIS IS BLUNDSTONE

  • Who is Blundstone?
    Blundstone has been making footwear for everyday work and comfort since the 1870s. Shaped by its Tasmanian history, heritage and people Blundstone boots are tough and practical on the outside, but comfortable and welcoming on the inside.

    You can read more about us here. Blundstone leather footwear is manufactured overseas with current sourcing primarily from Vietnam. Blundstone’s own personnel are employed at all overseas facilities to ensure the standard of manufacturing meets the Blundstone stringent quality standards. Blundstone is a Quality Endorsed Company to ISO9001.
  • What are Blundstone boots made of?
    Blundstone boots come in a range of materials and each product on this website lists the individual style’s materials.

    As a general rule the uppers are either premium leather, nubuck or suede. However the Blundstone Summer Series include canvas uppers.

    As a general rule the Originals, Dress Series and Safety Series are unlined. The Classics, Thermal Series and Kid’s Series are leather and textile lined.

    The typical Blundstone outsole is made from polyurethane, though this will depend on the Series and style.
  • How much do Blundstone boots weigh?
    Blundstone footwear is renowned for being light weight and flexible from the outset.

    The approximate weight of a pair of size 8 Blundstone Classics 550 boots is 960 grams.
    This weight varies depending on the shoe size and the model.

    The boots in Thermal Series are slightly heavier due to the increased number of materials used in their production. Equally the Summer Series are a little lighter.
  • Why are Blundstone boots so popular?
    Blundstone never stands still. Our ongoing research and development activity sees constant improvement in comfort, protection, performance and aesthetics to match the great fit and value. Our customers know this and return time after time for their next pair of Blundstone boots.

    We also take inspiration from our customers and design new styles for all seasons, for all sorts of people in all sorts of places. The quality has never changed. They are still built as they always have been: to go anywhere, do anything and look great every step of the way.

DELIVERY & ORDERS

  • Where can I buy Blundstone boots?
    You can buy Blundstone boots online at our official UK website www.blundstone.co.uk.
    Find your style and consult our Size Guide to select the perfect fit. You can call us for advice.

    If you prefer to shop in store use our store finder to locate your nearest stockist of Blundstone boots in the UK and Republic of Ireland.
  • How do I track my online order?
    Once your order has shipped we will email you the tracking number. Sign into your account here and look under 'Current Orders' where you will be able to view all open orders.

    How long will it take for my Blundstone boots to arrive?

    We normally quote 3 to 5 working days for delivery. However, it might take up to 7 or more days during our busy times in the autumn and winter seasons. If there is going to be a delay in dispatching your order, you will be contacted by us. For urgent orders it is best to contact us by telephone and we will let you know how we can help.
  • Who do I contact about my online order?
    You can contact our Mail Order team, who will be happy to help with your query. Please quote your order number so we could access your details.

    By e-mail:
    You can send us an email to: info@blundstone.co.uk

    By phone:
    You can speak to us during regular office hours from 9am to 5pm Monday to Friday on 0800 132 194.

    By post:
    Central Trade Ltd
    Blundstone Customer Services
    1 Addison Bridge Place
    London
    W14 8XP

PAYMENT

  • What will appear on my credit card or bank account statement?
    The name that appears on your credit card or bank account statement when we charge you is 'Central Trade Ltd'.

REFUND & EXCHANGE

  • Can I return items without a proof of purchase?
    Unfortunately we do require proof of purchase for all returns even those gifted. We are an independent retail company both within the UK and internationally and we can only accept returns for goods bought directly from us.

    We do have access to all mail order sales records, and even if you cannot provide us with the actual packing slip as proof of purchase, please quote the mail order number or provide us with the contact details of the purchaser and we will do our best to help.

    All refunds are returned to the original payment method / card.
  • How long will it take to process a refund or exchange?
    We endeavour to process a refund or exchange as quickly as possible. Refunds usually take between 5-7 working days but during exceptionally busy sale periods or peaks in the seasonal cycle it may take up to 14 working days to process.

    On exchanges, expect up to 14 working days as standard. Please note that it may take another 3-5 working days for a refund to show on your statement depending on who you bank with.

    I am going away for a month. Can I return the item when I get back?
    Our Returns Policy for mail order states that goods should be returned within 30 days of receipt. It is at our discretion to accept goods outside the Returns Policy. Please contact us in advance and we will let you know how we can help.
  • What is the address for returns?
    If you are returning goods for refund or exchange please follow the RMA instructions.

    Our address for returns is:
    Central Trade Ltd
    Blundstone Mail Order
    1 Addison Bridge Place
    London
    W14 8XP

PRIVACY & SECURITY

  • Why do you want my personal details such as telephone number and email?
    We ask for these details so we could contact you in case there is a problem with your order. For example, we run out of stock, we are unable to take payment, or there is a delivery problem.

    We do not make e-mail addresses or telephone numbers available to other companies.

FIT & SIZING

  • I'm confused about sizing, how do I know my size?
    Sizes might vary from style to style and much depends on the shape of your feet.

    The website provides a Size Guide to assist with international conversions and can be found for every footwear selected. If you are still uncertain about the size, you can contact us or find your closest store to try them on.

    Remember, we do accept returns should the fit not be suitable.
  • How do Blundstone boots fit?
    Blundstone boots typically have a loose fit. There should be roughly a thumb width of space from your toes to the top of the boots. When walking, a centimetre or so of heel lift is common.

    We generally recommend that women buy a UK size lower than they would normally when selecting a unisex style. The styles in the Women’s series are true to size. Please refer to our Size Guide or call us for advice, 9am to 5pm Monday to Friday on 0800 132 194.

    If you have the correct size but the boot still feels a bit generous, you can add extra insoles or thicker socks to take up the space.

    The chisel toe Dress Series tend to be more generous than their round toe counterparts, the Originals and the Classics.

    The Blundstone half sizes indicate an increase in the width, not the length of a Blundstone boot.

WEATHERPROOFING

  • Are Blundstone boots waterproof?
    Leather boots are not able to be 100% waterproof but we make them as water-repellent as the material will allow whilst still enabling for the foot to breathe. Blundstone’s unique construction using a limited number of seams and stitching means there are fewer places for water to get in.

    The Blundstone Thermal Series have improved water-repellent properties. They have treated premium leather uppers, Thinsulate insulation, latex seams, waterproof elastics and a sheepskin wool lined footbed for added comfort and warmth.

    All of our styles offer levels of water-resistance and water-repellence but are not waterproof.

    Read our Boot Care section for information on how to look after your boots and prolong their life.

    You can purchase Blundstone care products from this website.
  • What is the difference between water-resistant and water-repellent?
    Water-resistant products have the lowest level of resilience, offering some water protection.

    Sometimes the material has been coated with a very light substance making water penetration more difficult and is usually able to withstand a light rain shower.

    Water-repellent products provide greater protection than those that are water-resistant but not sufficient to be labelled waterproof. Water-repellent products are usually coated with a more resilient substance to make water penetration even more difficult.
  • How do I care for my Blundstone boots?
    Extend the life of your Blundstone boots by cleaning them regularly. We recommend removing soil, salt and mud from the seams and leather when they appear, whatever the style or material.

    We strongly recommend that Blundstone boots are stored in a dry, airy space. They should not be stored near any source of heat or damp.

    Read our Boot Care section for information on how to look after your boots.

    After cleaning you can renovate your boots with the specially created Blundstone care range. There are creams for premium leather uppers, and spray for suedes and nubucks. Caring for your boots will help to prolong their life.
  • Are Blundstone boots good for winter?
    Blundstone boots (except the Summer Series) are good for wearing during the winter months.

    The range of styles we offer include the much loved round toe design found in the Originals and Classics, the chisel toe found in the Dress Series and more recent designs that include a women’s heeled boot and a men’s City Dress boots.

    The Thermal Series have added water-repellent properties.

YOU ALSO WANT TO KNOW THIS ABOUT BLUNDSTONE BOOTS

  • Are Blundstone boots for hiking?
    Blundstone boots are an excellent all-round, comfortable boot for everyday and work wear. They have not been designed specifically to hike in. Many outdoor professionals such as farmers choose to wear them because of their durability and in-built comfort.
  • How to soften Blundstone boots?
    Blundstone boots are lightweight and comfortable from the outset. Wearing them regularly will help to soften and make them even more comfortable.
  • How long do Blundstone boots last?
    How long your boots last will depend on a number of factors. Where will they be worn? How often will they be worn? What will they be exposed to? How well will they be cared for? Every one experiences different wear and tear with their footwear, so the lifespan of a Blundstone can vary.

    Assuming there are no faults and there is an average amount of wear and tear, we would expect Blundstone boots to last between 2 to 7 years, with all of the above factors taken into consideration. Please note this does not imply or guarantee an expectation of service life.

    Blundstone boots are made from premium, durable materials but will benefit from regular care and cleaning. To extend their life read our Boot Care tips and get the most out of your Blundstone boots.